Measuring the Impact of Pharmacy Customer Loyalty on Health System Utilization and Readmission Rates

December 27, 2018

Quantifying the direct and indirect value that a business unit delivers to its parent health system has traditionally been difficult. In this case study, we discuss the impact of pharmacy customer loyalty on the Fairview Health Services system, and we introduce a new, data-driven methodology for measuring value. Our approach utilizes external, individual-level consumer data and predictive modeling, and may be extensible to other health systems and service lines. Carrot Health analyzed the patient populations of Fairview (1.81 million patients) and its pharmacy division (415,000 customers).

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Generations Genetics Labs

Generations Labs is the epitome of hereditary testing in Egypt for families. Generations Labs is a comprehensive lab that guides its patients through a process that gives them the best service for all genetic health needs. From pregnancy to DNA testing, we provide a wide range of services for both patients and physicians alike to fulfill all needs with the highest standards.

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whitePaper | April 1, 2022

In 2017, a top 20 global pharmaceutical company began a journey to digitally transform its pharmaceutical engineering and manufacturing capabilities by constructing a data integration and visualization platform, with strategic assistance and technical implementation provided by its partner Infosys.

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Spotlight

Generations Genetics Labs

Generations Labs is the epitome of hereditary testing in Egypt for families. Generations Labs is a comprehensive lab that guides its patients through a process that gives them the best service for all genetic health needs. From pregnancy to DNA testing, we provide a wide range of services for both patients and physicians alike to fulfill all needs with the highest standards.

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