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Great Expectations: Why Pharma Companies Can't Ignore Patient Services

July 18, 2013

This survey explores what the services patients are currently getting, the ones they want expect to get and how well the industry is doing in providing those services. Patients are generally very satisfied with patient services when they get them and are willing to give more personal health information to obtain more relevant services. Satisfaction rates are high across the board ranging from a high of 80% for product information and 79% for measurement tracking and alert and a low of 63% for less available services such as access to clinical trials and financial assistance.

Spotlight

B. McLaughlin Associates, Inc (BMA)

BMA is a niche CRO that has been providing functional support in the areas of Data Management and Study Management for over 20 years. Our unique size, coupled with extensive therapeutic experience, allow us to consistently provide personalized, flexible services, and help clients reach critical clinical trial goals and timelines.

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Great Expectations: Why Pharma Companies Can't Ignore Patient Services