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PATIENT SATISFACTION: THE LABORATORY'S ROLE IN CARING FOR AND SERVING PATIENTS

SHARESHARESHARE
Hospitals are continually adapting to new models of care and payment, the success of which is often measured at least in part by overall patient satisfaction. Patient satisfaction comes from a multitude of areas affected by nearly everyone on the care team, and the medical laboratory lies at an important intersection for not only measuring patient outcomes and satisfaction but for affecting positive change through laboratory initiatives.