‘Generation Z’ happy to be diagnosed by chatbots

A survey involving young people from ‘Generation Z’ has revealed they want to see the NHS introduce digital solutions to help manage their care, with nearly two-thirds saying they would be comfortable with a chatbot giving them a diagnosis. The new research from Roche UK showed 82% of those in the 16-24-year-old age bracket want to see more use of digital technology on the NHS. Findings showed nearly two thirds (63%) of young people would be comfortable with a chatbot giving them a diagnosis when they are ill, compared to just over one in three (38%) of those over 55.
Over half (56%) of those surveyed in Generation Z would also rather receive advice from their GP or clinical pharmacists via an app or website than face-to-face (44%). More than eight in ten (82%) would be comfortable with the NHS genetically profiling tumors to allow more accurate clinical decision making. Almost three quarters (73%) are happy to test and share their genetic data to identify the risk of developing certain diseases and offering treatment that is personalized to someone’s specific genetic make-up.